top of page

Privacy Policy

How Personal Information about Customers is used?

User data may be used for marketing research purposes and customer relation management.

What is done with your personal information?

Subject to the requirements of applicable law, we may collect, use and disclose your personal data for the purposes set out below. For the performance of our agreement with you, in order to: 

  • process, confirm, provide and charge for hotel arrangements and restaurant reservations and our goods and services, and administer mobile (where applicable) and in person check in and check out;

  • fulfill contractual obligations to you, anyone involved in the process of making your travel arrangements (e.g. travel agents, group travel organizers and your employer) and vendors (e.g. credit card companies, airline operators and other loyalty programs);

  • provide you with access to the content on our Site, and respond to your inquiries and requests for information and services; and

  • administer, and disclose the winner of, contests and lucky draw competitions conducted by us or on our behalf.

For our legitimate commercial interests, in order to: 

  • understand how our products and services impact you, provide you with a better, more personalized level of service, and further develop our products and services, including linking or combining with information we get from others to do so;

  • provide privileges, benefits and services to you, process applications for and administer membership programmes, verify and validate your ability to access and use certain products, services, facilities and information;

  • monitor your use of our Site and your bookings, and conduct analysis of the use of our Site in order to operate, evaluate and improve our Site and our services, understand your preferences, display customized content to you on our Site which may be of interest to you and troubleshoot any problems;

  • conduct market analysis, market research, customer satisfaction and quality assurance surveys to improve our hotels, resorts and services; and

  • managing and providing for the safety and security of guests, premises and services (including but not limited to carrying out CCTV surveillance and conducting security clearances).

 

To comply with legal obligations to which we are subject: 

  • meet legal and regulatory requirements and administer general record keeping;

  • preventing, detecting and investigating crime and analyzing and managing commercial risks; and

  • conducting investigations.

 

Use of information based on your consent:

  • facilitate direct marketing, promotional and customer management purposes, including sending you promotional communications (including without limitation emails and push notifications) or special offers if you have consented to receive the same.  Please see section “Direct Marketing” below;

  • we may use special categories of data (e.g. health data). But we will only do so if we have received your consent thereto; and

  • for any other purposes for which we have obtained your consent, in accordance with the requirements of applicable law.

 

In addition, we collect, use, and disclose your personal data for the following purposes depending on the nature of our relationship:

  • If you are a guest at our hotel(s), or a guest to events organized at our hotel(s):

    • providing customer service and support;

    • creating and maintaining guest profiles in our system database;

    • administering debt recovery and debt management; and/or

    • any other purposes relating to any of the above;

     

  • If you are a customer or guest at our spa, health club, restaurants or bars;

    • indemnifying our hotel(s) from liability related to your use of the spa or health club or consumption of restaurant or bar food and drinks outside the restaurant or bar; and/or

    • any other purposes relating to any of the above; 

     

  • If you are an employee, officer or owner of an external service provider or vendor outsourced or prospected by J-Sekka:

    • managing project tenders and quotations, processing orders or managing the supply of goods and services;

    • processing payment of vendor invoices and bills;

    • maintaining internal communications; and/or

    • any other purposes relating to any of the above.

     

Disclosures of Your Personal Data 

Subject to the provisions of any applicable law, we may share your personal data to the following entities and parties, for the purposes listed above (where applicable):  

  • between and among J-Sekka and a limited number of our affiliates as are relevant for the above purposes and to facilitate the operation of our business;

  • with the operator of the hotel or the hub of hotels which you book, stay or visit for the above purposes;

  • with third-party payment processors, payment service providers, external banks, credit card companies, IT and marketing support service providers and other consultants, vendors and service providers who need access to such information to carry out work or provide services on our behalf or who help us to provide the Site to you;

  • vendors or third party service providers in connection with marketing promotions and services offered by J-Sekka (please also see the section below on “Direct Marketing”);

  • with anyone involved in the process of making your travel arrangements (e.g. travel agents, group travel organisers, your employer, our partners, foreign embassies) in order to fulfill contractual obligations;

  • with any law enforcement, courts, Government or regulatory bodies (in whatever jurisdiction), or otherwise in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, court order or legal process;

  • if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of J-Sekka, our affiliates or others;

  • any business partner, investor, assignee, or transferee (actual or prospective) in connection with, or during negotiations of, or to facilitate any business asset transactions (which may extend to any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company, or any change of management of a hotel);

  • with our advisors, which includes our accountants, auditors, lawyers, other professional advisors and business contacts for the purpose of assisting us to better manage, support or develop our business and comply with our legal and regulatory obligations;

  • with any other party at your consent or at your direction or whom you authorize us to disclose your personal data to; and

  • otherwise as permitted or required by applicable laws and regulations.

We may also disclose aggregate or de-identified data that is not personally identifiable with third parties, including our commercial and strategic partners. 

​

Direct Marketing 

From time to time, we would like to use your name, email address, mobile phone number, and other relevant contact information to send you either via emails, SMS messages, telephone calls, push notifications, post, or social media (e.g. WeChat and Facebook) information that we think may be of interest to you, including about our hotels, products and services, satisfaction surveys, events, offers and promotions, but we can only do so with your consent.

We would also like to share (for gain) such data with the operator of the hotel or hub of hotels in which you stay or visit and with selected third party entities, so that they may send you information, news updates, special events, offers and promotions as regards their products and services, including travel, transportation, retail, food and beverage, hotel accommodation, credit cards, financial and investment services, real estate, entertainment, publications, fashion and jewellery, leisure and sports, health and wellness, non-profit and charitable activities, telecommunications, social networking, media and public relations, but we will not share your personal data with such third parties or use your personal data for direct marketing without your consent. 

You may, in accordance with applicable law, choose not to receive marketing communications or opt-out from receiving marketing communications at any time, free of charge, by following the unsubscribe instructions contained in the marketing communications or contacting J-Sekka in accordance with the section “Your Rights and Contact Us” below. If you opt out of these communications, we may still send you non-promotional communications, unless we are prohibited from doing so by applicable laws.

​

Cookies

This policy ("Cookies Policy") is issued by J-Sekka (referred to as "we", "us", "our"). This Cookies Policy applies to our use of cookies in connection with our website www.j-sekka.com ( "Site").

By continuing to use our Site, you are agreeing to our use of cookies in the manner set out in this Cookies Policy.  

If you not wish to accept cookies in respect of your use of this Site, you should stop using the Site, or turn off your cookies (see paragraph 4), but this may affect the functionality of the Site.

​

1. WHAT THIS COOKIES POLICY COVERS 

This Cookies Policy sets out:

  • what a cookie is (paragraph 2);

  • an overview of the cookies we use (paragraph 3);

  • what you can do if you do not agree to the use of the cookies (paragraph 4); and

  • further information about cookies in general (paragraph 5).

 

2. WHAT IS A COOKIE? 

After you enter the Site, the Site will make use of "cookies". Cookies are small text files containing small amounts of information which are downloaded and may be stored on any of your internet enabled devices e.g. your computer, smartphone or tablet - like a memory for a web page. This Cookies Policy provides you with information about the cookies we use and why. Our Privacy Policy sets out full details of the other information we may collect and how we may use your personal data. If you do not wish to accept cookies in connection with your use of this Site, you should stop using it or turn off your cookies (see paragraph 4 below for how to do this) but this may affect the functionality of the Site.

 

3. COOKIES USED ON THE SITE 

We use several different types of cookies. In particular, we use the following first party cookies: necessary cookies which allow certain fundamental features of the Site to work; functional cookies, which allow us to remember choices you make (e.g. your cookie preference), performance cookies, which monitor usage of the Site and advertising cookies which record the fact that you have visited the Site and then which links you have accessed whilst you use the Site.

We also use third party cookies - these are cookies that are set by a third party website or applications rather than by us. In particular, the Site allows cookies of third party social networks (e.g. Facebook and LinkedIn), and this enables a user to share content of the Site on social networks. These third parties may use cookies, but their use of cookies will not be governed by this Cookies Policy.

Some of these are session cookies which are temporary and allow us to link your actions during a browser session. These are deleted at the end of your browsing session. Others are persistent cookies which remain on your device for the period of time specified in the cookie. These cookies help us identify you as a unique user (by storing a randomly generated number)

​

4. CONTROL YOUR COOKIE SETTINGS 

We shall store a cookie on your computer or device to remember this for next time. You can change your browser settings so that you receive a warning before certain cookies are stored. You can also adjust your settings so that your browser refuses most of our cookies or only certain cookies from third parties. If you wish to withdraw your agreement at any time, you will need to delete our cookies using your internet browser settings. You should do this through the browser settings for each browser you use. Please be aware that some of our services will not function if your browser does not accept cookies. However, you can allow cookies from specific websites by making them “trusted websites” in your internet browser. The following links may assist you in managing your cookies settings, or you can use the 'Help' option in your internet browser for more details.

To block Google Analytics cookies specifically, you can install the “Google Analytics Opt-out Browser Add-on” provided by Google. If you share the use of a computer, accepting or rejecting the use of cookies may affect all users of that computer.

The above instructions on browser settings are relevant when you use or access our website www.j-sekka.com. 

 

5. OTHER INFORMATION 

The following link contains further information about cookies:

In addition, a guide to online privacy has been produced by the internet advertising industry which can be found at:

 

We may change this Cookies Policy from time to time by posting the updated version of the policy on our Site. Please check this Site periodically to be informed of any changes.

​

​

What are your rights?

If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes.

bottom of page